Return and Refund Policy

We want you to be completely satisfied with your purchase from SpecialistsGift.com. If you’re not happy with your order, we’re here to help.

Returns
You may return most items within 30 days of delivery for a refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Some items are non-returnable, including perishable goods, personalized or custom-made products, and items marked as final sale.

Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a certain number of days, depending on your bank or payment provider.

Exchanges
If you need to exchange an item for a different size or color, please return the original product and place a new order.

Shipping Returns
You will be responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

How to Initiate a Return
To start a return, please contact our customer service team. Provide your order number and details about the product you’d like to return. We will guide you through the process.

Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, check your bank account again or contact your credit card company. If the issue persists, let us know, and we’ll assist you.

Need Help?
If you have any questions about our return policy, feel free to reach out to us.