Help & FAQs

Ordering

How do I place an order?
Simply browse our selection at specialistsgift.com, add your favorite items to the cart, and proceed to checkout. You’ll receive an order confirmation once your purchase is complete.

Can I modify or cancel my order?
We process orders quickly to ensure fast delivery, so changes or cancellations may not always be possible. Contact our team immediately if you need assistance, and we’ll do our best to help.

Is my payment secure?
Absolutely. We use industry-standard encryption to protect your payment details. You can shop with confidence at specialistsgift.com.

Shipping & Delivery

What shipping options are available?
We offer several shipping methods, including standard and express delivery. Delivery times vary based on your location and the option selected.

Do you ship internationally?
Yes! We deliver to many countries worldwide. Shipping costs and times depend on the destination.

How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Use this to monitor your delivery status on the courier’s website.

Returns & Refunds

What’s your return policy?
We accept returns within 30 days of delivery, provided items are unused and in original packaging. Visit specialistsgift.com to initiate a return.

How long do refunds take?
Refunds are processed within 5–7 business days after we receive your returned item. The time it takes to reflect in your account depends on your bank or payment provider.

Products

Are your products ethically sourced?
We carefully select suppliers who meet high ethical and quality standards. If you have specific questions about a product, let us know!

Do you offer gift wrapping?
Yes! Many of our items come with elegant gift-wrapping options. Look for the gift-wrap icon during checkout.

Website & Account

How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your email.

Why is my discount code not working?
Ensure the code is entered correctly and hasn’t expired. Some promotions may exclude certain items.

Need More Help?

For further assistance, visit our Help Center at specialistsgift.com or message us via the live chat feature.